The Configure Group
The Configure Group

IT Service Management

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IT Service Management

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Our Services

Project Management

Service & Process Improvement

ITSM Implementation

 Our experts will lead and coordinate a project team’s overall performance, scope, cost, and deliverables. Producing reliable, timely and efficient status reports, and driving the charge with project direction, metric definition, and performance management. We help our clients and project teams succeed. 

ITSM Implementation

Service & Process Improvement

ITSM Implementation

 Through a series of workshops and interviews, Configure ITSM can help you determine the levels of maturity in all aspects of the IT supply chain. We address:

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  • People, skills and culture
  • Tools, automation, integration, data model
  • Process, efficiency, flow and throughput
  • Governance, risk, control and compliance
  • Economic impact

Service & Process Improvement

Service & Process Improvement

Service & Process Improvement

ITIL®/Service Management Process Implementation

  • Process Design/Re-engineering
  • Service Management Tools Implementation
    • ITSM Tools Selection and implementation
    • Process/Tool alignment
  • Management of Change (MoC)


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